Privacy Policy
Last Updated: August 22, 2025
Tonielle Cleaning Agency (“Tonielle”, “we”, “our”, or “the Agency”) values your privacy and is committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, and safeguard your information when you access our website at www.tonielle.com or use our residential, Airbnb, commercial, or post-construction cleaning services.
1. Information We Collect
1.1 Personal Information
We may collect personal information such as your name, email, phone number, mailing address, payment details, and other relevant data when you request a quote, book a service, or communicate with us.
1.2 Communications
We may collect information from your interactions with our team, including emails, phone calls, messages, or other correspondence regarding our services.
1.3 Website Usage Data
We may automatically collect data about your interactions with our website, including IP addresses, browser type, device information, pages visited, and access times, to improve your online experience.
2. How We Use Your Information
2.1 Service Delivery
Your information is used to provide and manage cleaning and property management services as outlined in your service agreement or work order.
2.2 Communication
We use your contact information to respond to inquiries, provide updates, confirm appointments, and notify you about services relevant to you.
2.3 Website & Service Improvement
Information from website usage may be used to enhance functionality, improve user experience, and optimize our online services.
3. Data Sharing
3.1 Third Parties
We do not sell or rent your personal information. Your data may be shared with trusted third parties only when necessary to provide our services (e.g., subcontractors, payment processors) or when legally required.
4. Security and Protection
4.1 Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5. Access and Control
5.1 Access & Updates
You have the right to access, review, or update the personal information we hold about you. Please contact us at support@tonielle.com for assistance.
5.2 Consent
By using our website or services, you consent to the collection and use of your information as described in this Policy.
6. Cookies
6.1 Use of Cookies
We use cookies and similar technologies to enhance your experience on our website. You can manage cookie settings through your browser preferences.
7. Children’s Privacy
7.1 Age Restriction
Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 18.
8. Changes to This Policy
8.1 Updates
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. The latest version will always be available on our website with the effective date.
9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
📧 support@tonielle.com
📞 876-557-1177
🌐 www.tonielle.com
By using our services or website, you acknowledge that you have read, understood, and agree to this Privacy Policy.