Frequently Asked Questions
1. What services does Tonielle offer?
Tonielle provides professional cleaning and property management services for residential homes, Airbnb properties, commercial spaces, and post-construction sites. We tailor our services to meet the unique needs of each property, ensuring a spotless, welcoming environment every time.
​
2. How do I request a quote or book a service?
To request a quote, simply fill out our online "Request a Quote" form. Once your request is reviewed, we’ll provide a personalized service plan and pricing. You can also contact our customer support team for assistance.
​
3. Are your cleaning agents vetted and trustworthy?
Yes. All our cleaning agents undergo a rigorous screening and vetting process to ensure professionalism, reliability, and trustworthiness.
​
4. What areas do you serve?
We serve clients across Jamaica, including major cities like Kingston, Montego Bay, and Ocho Rios. We are continually expanding our service areas to better accommodate our customers.
​
5. How is your pricing structured?
Pricing depends on factors such as property size, type of service, and specific cleaning requirements. For an accurate, customized quote, please submit a request through our "Request a Quote" form.
​
6. Do you offer one-time or recurring cleaning services?
Yes. We offer both one-time deep cleans and recurring maintenance services. Whether you need a single post-construction clean or regular residential upkeep, we can accommodate your needs.
​
7. How do I reschedule or cancel a cleaning appointment?
You can reschedule or cancel an appointment via our online platform or by contacting customer support at support@tonielle.com. Please refer to our Cancellation Policy for details on timelines and fees.
​
8. What is your satisfaction guarantee?
We take pride in delivering high-quality cleaning services. If you are not satisfied with our work, notify us immediately, and we’ll address the issue to ensure your satisfaction.
​
9. Can I trust Tonielle with my property, keys, or access codes?
Absolutely. The security of your property is a top priority. Our agents are trained professionals who handle keys and access codes with care and confidentiality.
​
10. Can I provide special instructions for my property?
Yes. Please include any special instructions or cleaning preferences when requesting a quote or booking a service. We ensure your instructions are clearly communicated to our cleaning agents.
​
11. How do I contact Tonielle for support or inquiries?
Reach us by phone or WhatsApp at 876-462-9269 or via email at support@tonielle.com. Our team is ready to answer your questions and provide assistance.
​
12. Do you have a referral program?
Yes. Our referral program rewards clients for introducing new customers to Tonielle. Contact us to learn more about how you can benefit.
​
13. What types of properties do you specialize in?
We specialize in residential homes, Airbnb rentals, commercial spaces, and post-construction properties. Each service is customized to meet the specific requirements of the property type.